Terms & Conditions
Products
Many of our garments are handmade in small batches. Slight variations in colour, print placement, stitching, measurements and finishing may occur, making each piece unique. These variations are part of the handmade nature of our products and are not considered faults.
We aim to display colours and product details as accurately as possible; however, colours may vary slightly due to lighting, photography and screen settings.
Sizes
Sizing and fit may vary depending on the style. Some garments are designed with a relaxed or oversized fit. Please review the product description and available measurements before placing your order.
Returns
If you wish to return an item, please contact us within 14 days of receiving your order.
Returned items must be unworn, unwashed and in their original condition, with all tags and labels attached. Items showing signs of wear, stains, makeup, perfume, odours, damage or alterations may not be accepted.
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service and keeping proof of postage.
Once the return has been received and approved, the refund will be issued to the original payment method. Original shipping fees, return costs, customs duties and import charges are non-refundable unless otherwise required by law.
For hygiene reasons, underwear and intimate garments cannot be returned if the hygiene seal has been removed or broken, unless the item is faulty.
Faulty or Incorrect Items
Please inspect your order upon delivery. If you receive a faulty, damaged or incorrect item, contact us as soon as possible and include clear photographs.
Once reviewed, we will offer an appropriate solution, such as a replacement, repair or refund. Normal wear and tear, accidental damage, improper use or failure to follow the garment care instructions are not considered product faults.
Shipping & Delivery
We ship within Sweden and EU. Available shipping options, costs and estimated delivery times are shown at checkout.
Delivery times are estimates and may be affected by customs, courier delays, public holidays, weather or other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information.
Customs & Import Fees
International customers are responsible for any customs duties, import taxes, VAT or handling fees charged by the destination country. These costs are not included unless clearly stated at checkout.
If a parcel is refused, not collected or returned due to unpaid customs charges, any additional costs may be deducted from the refund where permitted by law.
Lost, Delayed or Damaged Parcels
Once an order has been handed over to the courier, the shipping provider is responsible for managing the delivery. If your parcel is delayed or appears to be lost, please contact us, and we will assist with tracking and communication with the courier where possible.
If a parcel arrives visibly damaged, please take photographs before opening it and contact us promptly. Please keep the original packaging while the matter is reviewed.
Order Changes & Cancellations
Please contact us as soon as possible if you wish to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Garment Care
Some of our garments are made from delicate, lightweight and flowy fabrics and should be handled with care. Please follow the care instructions provided on the garment label or product page.
Damage caused by incorrect washing, drying, ironing, storage or misuse is not considered a product fault.
Contact
For questions regarding products, orders, deliveries or returns, please contact us and include your order number so we can assist you efficiently.